Writing a Prescription
A prescription is written for one patient, from a list of drugs you build as you go — or from a photo of a paper prescription. Saving it prints it.
Opened from a visit's consultation screen, the prescription is also tied to that visit — so the appointment, months later, still shows what was prescribed in it. The button beside Save takes you back where you started, and says so: Back to the consultation, Back to the patient, Back to prescriptions.
WARNING
The drug builder is visible to doctors only. Staff and assistants opening the same screen see just the image-upload card, so they can attach a scanned paper prescription but cannot compose one.
Reach it from Prescription → New Prescription, or from the Prescribe action on a patient row, the patient file, today's appointments, or the dashboard — those all open the screen with the patient already selected.
TIP
Set up your drug list first, or the drug dropdown will be empty. See Drugs and Prescription Vocabularies.
Where to Find It
Click an address to open that screen on your own clinic. The first click asks which clinic you are, then remembers it. Addresses holding a {id} or {token} need a specific record, so they are shown but not linked.
| Screen | Address |
|---|---|
| New Prescription | /new-prescription |
| Prescribe for a patient you already opened | /take-patient-to-prescription-page/{patient_id} |
| All Prescription | /all-prescription |
| Prescription details | /prescription/{id} |
| Edit a prescription | /edit-prescription/{id} |
| Print view | /print-prescription/{id} |
| Prescription Settings | /prescription-setting |
| Print Templates | /print-templates |
| Templates | /all-template |
| New template | /new-template |
| Template report | /template-report/template={id}/start={start}/end={end} |
Step 1 — Select the Patient
Use the patient picker in the left panel; options read name | phone. The panel then fills in the patient's photo, age and gender.
No file yet? New Patient beside the panel's heading opens the full patient form without leaving the prescription, and the new patient is selected as soon as it saves. It shows for staff allowed to create patients, and never when correcting a saved prescription.
If the patient has earlier prescriptions, a second dropdown appears listing them by date. Picking one copies its whole drug list into the prescription you are writing — the fastest way to repeat a chronic prescription.
You cannot save without a patient: You cannot create a prescription without any patient.
Step 2 — Add the Drugs
Fill the drug row and press Add Drug in Prescription (or just hit Enter):
| Field | How it behaves |
|---|---|
| Type | Free text with suggestions, e.g. Tablet, Syrup |
| Drug Name * | Pick from your drug list — no free typing. Not there? Use the + button (or Ctrl+D) to add it on the spot |
| Strength | Free text with suggestions, e.g. 500 mg |
| Dose | Free text with suggestions, e.g. 1×3 |
| Duration | Free text with suggestions, e.g. 7 days |
| Advice | Pick as many as apply from the suggestions — After meals, Before sleep — or type your own and press Enter. Chosen ones are ticked ✓ in the list — click again to take one off — and show as chips with an × |
Only the drug itself is required; everything else may be left blank. Focus any suggestion field with nothing typed and the whole list drops down; type something new and it is saved as you wrote it.
Working the dose out from the weight
Under the Dose field there is a By weight button, once a patient is picked. It opens the same calculator the pediatric record has — because mg/kg is not a children's question: an adult antibiotic is dosed by weight too.
The drug you are already writing on the line is the drug it opens on. Pick the drug and the figures appear — there is nothing to press — and the weight can be typed over for the patient weighed elsewhere this morning. Put it on the line writes the result into the Dose field (250 - 400 mg (10 - 16 ml), 3 times a day) and closes; nothing is written anywhere until you save the prescription itself.
The button appears only with a patient in the rail: a dose by weight needs a weight, and a minimum age to refuse against. It offers only the drugs whose Dosing by weight section is filled in — see Drugs — and says how many that is, so a short list is never a mystery.
A drug's pieces of advice are printed together on its line, separated by a dot: After meals · Before sleep.
Added rows are listed below with a count, each with an edit pencil and a delete bin.
TIP
The suggestion lists come from Prescription Settings — they are yours to curate. Typing a one-off value does not add it to the list.
Step 3 — Answer the Intake Questions (optional)
Ask Questions in the top bar opens your questionnaire. Fill what applies and close the dialog — the answers are saved with the prescription, appear on its details page, and are printed at the top of the sheet.
Questions marked required must be answered, or the save comes back with the dialog reopened and the missing fields flagged. See Intake Questions.
Step 4 — Or Upload the Paper Prescription
The Upload Image card takes photos or PDFs of a paper prescription: Upload a photo of a paper prescription, or add drugs manually above. At least one is required.
Accepted: JPG, PNG, GIF and PDF, up to 10 MB each. Uploads also land in the patient's Medical Documents tab.
A save with neither drugs nor a file is refused: You must either add at least one drug or upload a prescription image.
Step 5 — Save & Print
Save & Print stores the prescription and opens the printable sheet with the print dialog already up.
Two things happen on save that surprise people:
WARNING
The patient's appointment for today is marked Done. Any status it had — pending, accepted, even cancelled — becomes Done. If the patient has several appointments today, only one is changed. Nothing happens if they have no appointment today.
The prescription is dated today and recorded against you as its author.
Correcting a Prescription
A prescription already saved can be corrected — a wrong dose, a forgotten drug, a next visit written in after the patient left. Open it and choose Edit (in the ⋯ menu, or the action list beside the patient card), or use Edit on its row in the prescription list.
The same screen opens, already filled in: the drugs, the clinical notes, the next visit and the intake answers as they were saved. Change what needs changing and press Save changes; you return to the prescription, and the printout shows the corrected version.
What a correction does not change:
- The patient. A prescription moved to someone else is a new prescription — write one for them instead.
- The date, the author and the visit it was written in.
- Today's appointment. Unlike a new prescription, saving a correction does not mark any appointment Done.
- Attachments already on it. New files can be added; one attached by mistake is removed from the patient's Medical Documents tab.
Every correction is recorded in the prescription's Activity log as Prescription updated, with who made it and when.
Who can edit
Only staff whose role has Prescriptions → Edit see the Edit action. The drug list on the edit screen is, as when writing, shown to doctors only. See Staff and Roles.
Offline
A correction needs the internet. If the connection drops while you are editing, your changes stay on the screen and saving says so — save again once the line is back. Writing a new prescription offline still works as described in Working offline.
Where the Clinical Notes Come From
Chief complaint, on examination, provisional and differential diagnosis, lab workup and general advice all appear on the printed sheet and the details page — but there is no place to type them on the prescription screen. They come from the prescription template. Whatever the template carries is what prints.
Templates are edited on their own screens, which are not on the menu; they are reachable by URL and, in practice, by doctors only.
Printing
The details page (View on any prescription) prints on one of your clinic's own sheets. Which one is up to you: see Print Templates.
The Print button uses your default sheet. The ⋯ menu beside it lists the others, so one prescription can be printed on a different design without changing the default.
A prescription sheet carries your logo and the prescriber's name, the patient's name, age, gender and date, the answered intake questions, the clinical notes that were actually filled in, the drug list with strength, dose and duration, any attached images, and whatever else you wrote on the template — a next-visit line, a signature block, a stamp.
The Preview tab on the details page shows the sheet exactly as it will print, without triggering a print and without recording one in the activity log. The picker there switches between your sheets.
Where the old print layouts went
Prescriptions used to print on one of five fixed designs picked in Prescription Settings. They are now templates like any other: the shipped Prescription — Classic is the same sheet, and you can duplicate it and change anything on it.
Print language is its own setting
Setting → Site Settings → Print language decides the language of printed documents — prescriptions and meal plans — independently of your dashboard language. So an Arabic clinic can print in English, or the reverse.
Giving It to the Patient
The printed sheet is how the prescription leaves the clinic. There is no send-prescription-by-link feature: the QR code and WhatsApp share on the patient and appointment screens carry appointment details, not clinical data — a patient opening that link sees their visit and can cancel it, never their drugs.
The Prescription List
Prescription → All Prescription, showing date and time, patient with code, the template used, a next-visit tag where set, and who wrote it.
Filter by date range and patient; quick chips for Today, last 7 days and With next visit; sort newest or oldest first.
Row actions: View, Print, Edit, Delete. Deleting removes the prescription with its drugs and notes.
Prescription Settings
Prescription → Prescription Settings (needs settings access) holds the suggestion lists that feed the drug builder — Drug Types, Drug Strength, Drug Dose, Drug Duration, Drug Advice, Prescription Advice — plus Default Print Layout.
Each list works the same way: add a value, mark it active or inactive, edit or delete it. Inactive values stop being suggested but stay on prescriptions already written, because these are stored as plain text on the prescription rather than as a link to the list.