Signing In

Every member of the clinic's staff signs in at the clinic's own address — yourclinic.clinicsadmin.com/login — with the email and password the clinic's admin gave them. There is no sign-up here: a new person is added from Staff (see Staff and Roles).

The page

The form is on the right (on the left in English), drawn like every form inside the system: a grey label beside each field.

Field
Email *	The email on your staff account
Password *	The eye at the field's end shows what you typed

Remember me on this device keeps you signed in on this computer or phone. Leave it off on a shared reception computer.

The other half of the page shows the clinic's name over a moving heart line with System up. It is there to say the system is reachable; it does not show any of the clinic's data. On a phone it is hidden.

When sign-in is refused

What you see	What happened	What to do
The email or password is wrong… — both fields turn red	One of the two does not match. The page does not say which, on purpose	Check both, or press Forgot password?
This field is required under a field	It was left empty	Fill it in
Too many attempts. Try again in 58 seconds — the button is greyed	Five wrong tries in a row on this email	Wait for the count to reach zero; the button comes back by itself
Your account is not allowed to sign in…	The email and password are right, but the account is stopped or its sign-in is switched off	Ask the clinic's admin to turn it back on (Staff → the person → Activate account or Enable sign-in)
No internet connection… — the button is greyed, the heart line goes flat	The device is offline	The button comes back as soon as the connection does

Forgot your password

1. On the sign-in page press Forgot password?.
2. Enter your email and press Send Password Reset Link. The clinic emails you a link; it works for 60 minutes. The button then reads Send again if the email does not arrive.
3. Open the link. Your email is already filled in. Type the new password twice — at least eight characters — and press Save password.
4. You are back on the sign-in page with Your password has been reset!. Sign in with the new password.

An email that is not on any staff account is refused under the field. The clinic's admin can also set a new password for you from your staff page (Reset password).

In the desktop application

The link at the top of the page reads Back to the start screen instead of Back to the site, and takes you to the application's first screen. See The Desktop Application.